Privacy Policy

1. Introduction

ELGATE PRODUCTS LIMITED (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or contact us.

2. Information We Collect

We may collect and process the following types of personal information:

Name

Email address

Telephone number

Postal address

Information provided through enquiry forms or customer communications

Technical information such as IP addresses, browser type, and cookies

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide customer support

Deliver products and services

Arrange consultations, site surveys, and installations

Manage customer accounts and service requests

Improve our website and services

Comply with legal obligations

4. Legal Basis for Processing

We process personal data based on one or more of the following lawful grounds:

Your consent

The performance of a contract

Compliance with legal obligations

Our legitimate business interests

5. Data Sharing

We do not sell, rent, or trade your personal information.

We may share data with trusted third parties only when required to:

Complete service delivery (installation teams, logistics providers)

Process payments

Meet legal or regulatory requirements

All third parties must comply with strict data protection requirements.

6. Data Storage & Security

We take appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.

Your data is stored securely and only accessible by authorised personnel.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting obligations.

8. Your Rights

Under UK data protection law, you have the right to:

Access your personal data

Request correction of inaccurate information

Request deletion of your personal data

Object to or restrict certain forms of processing

Request portability of your data

To exercise any of these rights, contact us at:

privacypolicy@elgateproducts.co.uk

9. Cookies

Our website uses cookies to improve functionality and user experience. You may choose to disable cookies via your browser settings; however, some features of the website may not function correctly as a result.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies separately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately upon posting.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

ELGATE PRODUCTS LIMITED
1 Patricia Way, Pysons Road Industrial Estate,
Broadstairs, Kent, United Kingdom,
CT10 2LF

Email: privacypolicy@elgateproducts.co.uk